I have a 564XL ink cartridge that has ink according to the level report, but doesn't print anything. I've tried cleaning the heads, and that didn't help. It is an Original HP cartridge, and it has a warranty date of 2020/11.
My printer itself is not under warranty, but the cartridge is.
I can't find any way to submit the request or contact anyone. The prescribed methods of Original HP Ink Cartridge Warranty page says to use the "Contact Us" page. But, I can't find a way to successfully indicate printer ink as the product (all look ups come back as no product found). When I put my printer in, it just says that the printer is not under warranty, and to contact the community.
When I call the support number, it just forces me to use the virtual agent, or contact us to create a ticket.
When I use the virtual agent, it just points me to the Original HP Ink Cartridge Warranty page.
So, the answers are circular.
How do I submit a warranty claim for the Original HP Cartridges?
I have tried all this. Let me ask more specific questions based on your reply:
"2) Select the product type."
Do you mean the ink cartridge or the printer? If the ink cartridge, how do you select an ink cartridge on the "contacthp" page? I don't see it as an option anywhere. So I don't know how to do this step. If you mean the printer, see my response to #5 below.
"3) Enter the serial number of your device..."
Again, do you mean the ink cartridge or the printer? Ink cartridges don't have serial numbers, as far as I can tell. So I don't know how to do this step. If you mean the printer, see my response to #5 below.
"5) You should see the HP phone support number or Chat option listed."
When I type in my printer and my serial number, I just get a message that it is out of warranty. But, I'm not trying to get support for my printer. I'm trying to get support for the Ink Cartridge, which is still under warranty according to my understanding from the Original HP Ink warranty page.
I have the same question ... my 933xl yellow cartridge out of the box prints in GREEN! How to I make a warranty claim?? i have called HP support and get directed to the website to get a case # ... which doesn't work. HELP
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