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Message 1 of 2
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Two of my colours will not print

HP Recommended
HP Photosmart 5520

My printer will only print black and magenta.  I have a good level of ink in my yellow and cyan cartridges, and they are genuine HP cartridges.  When I do a diagnostic page print, no colour is shown at all for cyan and yellow.  I have performed a print head clean, checked the heads of the cartridges and even inserted a new yellow cartridge - nothing! 

 

If anyone has any other ideas, I would be grateful for them.

 

Many thanks

Rosie

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RosieUK, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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