US Printer not compatible with Europe Ink

[jedi13]

Hey, 

I recently moved from the US to Sweden with my HP Officejet 4650 Printer. I bought the European Ink HP Orginal 302 but it does not work with my 4650 printer. 

I get an error message saying my printer ink is not compatible. 

Is there a regional reset I have to perform for this? 

Kind Regards

[Dragon-Fur]

@jedi13 

Yes, the printer region must be changed.

Non-HP people cannot do this (we lack access, which is appropriate).

Options --

Try to open a conversation with HP Support at Facebook or WhatsApp

Wait for an agent to find, review, and respond to your issue (I will submit a request for review).

>>> Option - HP Support is on Facebook <<<

HP on Facebook

OR

Some regions in the World offer WhatsApp to connect with HP Support

NOTE:  Checks Warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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HP OfficeJet 4650 All-in-One Printer series 

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[jedi13]

Thank you! I have contacted HP Support with no response so far! 

Hoping that someone affiliated with HP would be able to see this message and provide the additional steps required to change my region. 

[Jay_G24]

Hi @jedi13,

I'd like to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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