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Message 1 of 4
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Flag Post

US Printer not compatible with Europe Ink

HP Recommended
HP OfficeJet 4650
macOS 10.15 Catalina

Hey, 

 

I recently moved from the US to Sweden with my HP Officejet 4650 Printer. I bought the European Ink HP Orginal 302 but it does not work with my 4650 printer. 

I get an error message saying my printer ink is not compatible. 

 

Is there a regional reset I have to perform for this? 

 

Kind Regards

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Message 2 of 4
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HP Recommended

@jedi13 

 

Yes, the printer region must be changed.

Non-HP people cannot do this (we lack access, which is appropriate).

 

Options --

Try to open a conversation with HP Support at Facebook or WhatsApp

Wait for an agent to find, review, and respond to your issue (I will submit a request for review).

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

OR

 

Some regions in the World offer WhatsApp to connect with HP Support

NOTE:  Checks Warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4650 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Message 3 of 4
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HP Recommended

Thank you! I have contacted HP Support with no response so far! 

 

Hoping that someone affiliated with HP would be able to see this message and provide the additional steps required to change my region. 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

Hi @jedi13,

 

I'd like to help!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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