• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-07-2020 08:28 PM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: HP Office Jet Pro 9020 AIO printer
Operating System: Microsoft Windows 10 (64-bit)

Dear Team, Please be informed that i made a post on May 2020 and got instant support (got the codes ) to change the region settings of my HP 9020 AIO printers (link: https://h30434.www3.hp.com/t5/HP-Instant-Ink/How-to-change-region-of-HP-Office-Jet-Pro-9020-AIO-prin...) but unfortunately when we tried to change the settings it is giving us error like "error occurred, please try again" 

 

We have eight printers in hand and unable to buy the 963 toners in Bangladesh, but we already purchased 965 toners (which is intended for Asia region). 

 

Please assist us

1 REPLY 1

‎10-10-2020 07:47 AM

HP Recommended

@Reazul, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.