Unable to get my printer to connect up for HP Instant Ink

[Costus]

I have An HP office jet pro 8618 printer.  Can't get code to connect for HP Instant ink.   Won't link via mobile either.  Any advice?

[Costus]

8718 model not 8618

[Raj_05]

Hi @Costus,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your HP OfficeJet Pro 8618 printer to HP Instant Ink or linking it via mobile, there are a few steps you can take to troubleshoot the issue.

• Check Printer Compatibility: Make sure that your HP OfficeJet Pro 8618 is compatible with HP Instant Ink. Not all HP printers are compatible, so it's essential to verify this.
• Verify Internet Connection: Ensure that your printer is connected to the internet. You can do this by checking if it's connected to your Wi-Fi network. If not, go to your printer's settings menu and set up the Wi-Fi connection.
• Printer Firmware Update: Check if there's a firmware update available for your printer. Sometimes, updating the printer's firmware can resolve connectivity issues.
• HP Smart App: To link your printer to HP Instant Ink via mobile, you should use the HP Smart app. Install the HP Smart app on your mobile device, and follow the on-screen instructions to set up your printer and link it to HP Instant Ink.
• Check Mobile Device Compatibility: Ensure that your mobile device (phone or tablet) is compatible with the HP Smart app. Make sure you have the latest version of the app installed on your mobile device.
• Printer's Control Panel: On the printer's control panel, navigate to the wireless or network settings and check if the Wi-Fi network is correctly configured.
• HP Instant Ink Account: Ensure that you have an active HP Instant Ink account. If you don't have one, you'll need to sign up for an account on the HP Instant Ink website.
• Correct Region: Make sure that the region settings on your printer match the region where you're trying to use HP Instant Ink.
• Reset the Printer: If all else fails, you can try resetting your printer to its factory settings. This will erase all your settings, so be sure to note them down before doing this. After the reset, set up the printer again and attempt to link it to HP Instant Ink.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support