Unable to print anything in color from my HP Pavilion x360 - 14m-dh0003dx

[LizziePena105]

I have a Pavilion x360, and I'm unable to print anything in color. I have troubleshot, uninstall, and reinstalled the printer  (HP OfficeJet 4650) and still cannot print in color. I checked the setting, and it's set up to print in color; however, everything prints in black and white. 

Can someone please help??

[Betty0610]

@LizziePena105

Welcome to the HP Support Community.

Are you able to copy in color?

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LizziePena105]

Yes, I'm able to copy in color. I can also print in color from other devices.  Yes, I have the  HP Smart App on all my devices. I can print in color for all the other devices however, I cannot print in color from my HP Pavilion x360. I've also uninstalled the software twice and still printing in black. 

My printer HP OfficeJet 4650 All-in-One Printer series print fine with every other device just not my HP Pavilion x360.

[Betty0610]

Did you try the steps given to you in my previous post?

[LizziePena105]

Yes, I tried them all and it didn’t work. I am noticing on other calls but this seems to be an issue with this type of laptop.

[Betty0610]

Yes, seems like it.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!