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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
danoy2k2
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Solved!

Unable to sign up for the HP Instant Ink Service.

HP Recommended
HP ENVY Pro 6452 All-in-One Printer
Android 9.0 Pie

I tried to sign up for the HP Instant Ink Service and this page appears:

Screenshot_20210307-200514_HP Smart.jpg

 It might be hard to see, but it says The printer is offline. Please ensure the printer is turned on and connected to the Internet. There is a link that says

try again. I know it is incorrect because I was able to print this error page from my SG S9+. If anyone knows their phone number, could I please have it. I am about to toss this printer and never do business with HP again.

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
11,023 10,993 807 904
Message 2 of 4
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Hi @danoy2k2,

 

I'd like to help!

 

Try the below suggestions -

 

Use the printer homepage, also known as the Embedded Web Server (EWS), to turn on Web Services for printers that do not have a touchscreen or LCD display.

Example of a printer without a touchscreen of LCD display.

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  2. Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.

    • For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

    • For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  3. Find the printer IP address on the printout.

    Example of a printer IP address.

  4. Type the printer IP address into the browser address line, and then press Enter.

    NOTE: 

    Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

  5. If a login or certificate window displays, complete the information to finish opening the EWS.

    • If a website security certificate displays, click Continue to open the EWS.

    • If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.

      Example printer UPC sticker with PIN

  6. On the EWS, click the Web Services tab.

    • If the tab is not available, your printer does not support Web Services.

    • If a summary page displays, Web Services is already on.

      Example of clicking Print Info Page.

    • If a setup page displays, follow the prompts to turn on Web Services.

      NOTE: 

      If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.

      Example of the Web Services setup webpage

To reach the instant ink service team, visit the HP Instant Ink page contact info can be found on the home page.

 

If you are having trouble finding the information, please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

danoy2k2
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Thanks

 

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Jay_G24
HP Support Agent
HP Support Agent
11,023 10,993 807 904
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You're welcome 🙂

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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