Unknown payment or account issue HP Deskjet 2821e

[Dembouz117]

When I try to print using HP Smart, I encounter the error:
""

Unknown payment or account issue

""

Currently, my instantink trial has expired. I've checked the HP Smart app and my HP account and found no fields indicating I need to list any payment details either. 

[Garp_senchau]

@Dembouz117,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

As the trial has expired, the Instant Ink cartridges will only work with an active Instant Ink subscription. Therefore, please remove the Instant Ink cartridges and replace them with HP genuine regular ink cartridges.

you may refer this guide: Instant Ink account management | HP® Support

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,