Use SET Up cartridges message

[DDYSART]

New, out of warranty HP 6520.  Setup cartridge is lost due to us moving.  I can't get past the setup screen.

[Jay_G24]

Hi @DDYSART,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DDYSART]

Jay_G24,

The model is HP Photosmart 6520.  I hope you can get me through this.

Dean

[Jay_G24]

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[DDYSART]

When I do the TL, BL, TL, TL the screen goes to a demo of the printer before I can do the second and third TL. In the BL of the screen is a Retain Demo window.  I am sure when I do the BL press I activate the Retail Demo procedure.

[Jay_G24]

Keep pushing the keys in the sequence continuously, you will get to the service menu.

Hope this helps!

[DDYSART]

I am finally in the memus.  The first text I see is Support Menu.  Within that menu I see Reset Menu, within that memu I see Country/language reset, Partian Reset and Semi-Full Reset.  I don't see OOBE selection.  I selected Semi-Full reset and the printer turned itself off.  When I turned it back on, I reset language, region and we went back top the setup memu which showed tUse SETUP Cartridges.  Must not have done the OOBE reset.

Re entering Menus, I see Reports Menu, Scan Diagnostics Menu, Support with a series of letters and numbers, Information Menu, Resets Menu, System Configuration Menu, Print Diagnostic Menu, Connectivity Menu.  I don't see OOBE Reset.

Continued to search.Under System Configuration menu I see TradeatOOBE.  Trade was disabled. I hit OK and enabled Trade.  I backed out and turned off the printer.  I turned it back on and it started to run self-checks. The setup menu was up. I clicked on it and it is working. WaHooo!

[Jay_G24 · Accepted solution]

Try other sets of instructions are shared in a private message.

Hope this helps!

Keep me posted!

[DDYSART]

Hello! Jay_G24.  All is well with the HP Photosmart 6520.  It is a good printer.  I am glad I was able, with your help, to get past the "Use Setup Ink Cartridges" message. Thank you!

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!