Use setup cartridges message

[kjjames]

Hello,

I am helping someone with a HP OfficeJet 9020 that is having an issue installing HP ink cartridges.  There is a "use setup cartridges" message but the setup cartridges are nowhere to be found.

Similar posts recommend doing an OOBE reset on the printer to bypass the error but I can not find the instructions for this model.

Thank you,

Kelly

[Echo_Lake · Accepted solution]

@kjjames

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.  

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