Used a refilled cartridge, HP error alignment looked great using new ink, but failed, won't print

[gjhp]

Installed a refilled black cartridge in HP9745, running Windows 11. HP flagged as refill, the new ink printed the alignment page, which looked great but message said it failed. Now won't print anything using the black ink. I have successfully used refilled ink in the past on this printer. Can the firmware driver change fix this even though my printer is NOT one of the printers listed?

How can I change my option on my printer to always default to either color or black? I will remove the refilled black cartridge and only use my remaining HP color cartridges until they run out and buy a different non-HP printer that doesn't use HP ink, if necessary.

Thanks for any assistance or ideas.

[Nal_NR]

Hi @gjhp,

Welcome to the HP Support Community

 I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

For print settings Click here

You may also refer to this document for Change print-job settings.

Hope this helps! Keep me posted for further assistance.
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