Using 652 cartridges for HP deskjet 3835 in UAE

[MineshUAE]

I recently shifted from India to UAE with my HP Deskjet 3835 all in one printer. I had been using 680 cartridges in India. However, as 680 was not available in UAE, I ordered 652 cartridges which are shown as compatible by HP for my printer. However my printer not accepting 652 cartridges and displays "incompatible cartridges". I tried all simple ways but it doesn't work. I would appreciate any help to resolve this issue. Thanks 

[A_Gayathri]

Hi @MineshUAE,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.