WHY DO I HAVE LINES GOING THRU MY PHOTOS

[CAMRY3]

LINES GOING THRU PRINTED PHOTO

[Raj_05]

Hi @CAMRY3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you see lines going through photos printed from your HP ENVY Photo 7858, it’s usually due to issues with the printhead or ink cartridges. Here are some steps to troubleshoot and resolve the problem.

Run a Print Quality Diagnostic Report:

• On your printer, go to Settings > Tools > Print Quality Report. This report will help identify any print quality issues.

Clean the Printhead:

• Go to Settings > Tools > Clean Printhead. The printer will run an automated cleaning process, which may resolve any blockages or alignment issues causing lines.

Align the Printhead:

• After cleaning, run the printhead alignment by going to Settings > Tools > Align Printer. This can improve print quality.

Check the Ink Levels:

• Low ink levels, especially for color cartridges, can lead to poor print quality. Check if any cartridges need replacing.

Inspect and Reseat Ink Cartridges:

• Open the printer to access the ink cartridges and make sure they’re properly seated. Remove and reinstall each cartridge to ensure proper contact.

Try Printing on Different Paper:

• Sometimes, certain types of paper can cause lines or streaks. Try using high-quality photo paper for best results.

Update Printer Firmware:

• Outdated firmware can sometimes cause printing issues. Visit the HP support website to check for updates for your HP ENVY Photo 7858.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support