WILL NOT PRINT EXCELL, WORD AND WORDPAD DOCS

[SHADOWPAST]

WILL NOT PRINT EXCELL, WORD, AND NOTEPAD

[Raj2111]

Hi @SHADOWPAST 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

here are some troubleshooting steps to help resolve the issue:

Check Printer Status:

• Ensure that the printer is powered on and connected to your computer or network. Check for any error messages or alerts on the printer’s display.

Set as Default Printer:

• Make sure the HP OfficeJet Pro 6968 is set as your default printer:
  • Go to Settings > Devices > Printers & scanners.
  • Find your printer, click on it, and select Manage, then choose Set as default.

Check Print Queue:

• Open the print queue to see if there are any stuck print jobs:
  • Go to Devices and Printers, right-click your printer, and select See what's printing. If there are any stuck jobs, clear the queue and try printing again.

Update Printer Drivers:

• Ensure you have the latest printer drivers installed:
  • Visit the HP website to download and install the latest drivers for your printer.
  • Click here

Run the Printer Troubleshooter:

• Windows has a built-in printer troubleshooter:
  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer. Follow the prompts to diagnose and fix issues.

Print from Another Application:

• Try printing from a different application (like a PDF viewer) to see if the issue is specific to Word, Excel, and Notepad.

Check Application Settings:

• In each application (Word, Excel, Notepad), go to File > Print, and ensure that the correct printer is selected. Check for any specific settings that may affect printing.

Reinstall the Printer:

• Remove the printer from your system and reinstall it:
  • Go to Settings > Devices > Printers & scanners, select your printer, and choose Remove device. Then add it back.

Check for Windows Updates:

• Make sure your Windows 10 is fully updated, as updates can sometimes resolve compatibility issues.

Restart Devices:

• Restart both your computer and printer to clear any temporary issues.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support