Want to redeem 6 months of instant ink

[Manon03]

Hello,

I bought an HP Tango last week. I received and installed it thursday (7 Jan 2020) and I have enrolled on instant ink plan yesterday. I was told that I will get 6 months but I cannot see it anywhere on my account.

Please help me to redeem this offer before it expires in 7 days. 

Regards,

Manon BERTRAND

[TEJ1602]

@Manon03, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Manon03]

Hello

Thank you for your answer !

I cannot access to my private messages either with the link in your post or in my profile. What can I do ?

When I click on the link, it is written : 

• Access Denied

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

[TEJ1602]

@Manon03

You should have access now.

Kindly check and keep me posted.