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Wasn't offered advertised 4 month trial of instant ink during setup?

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HP Envy Pro 6430
Microsoft Windows 10 (64-bit)



I tried to set up my printer (HP Envy Pro 6430) last night (15th December), but never got offered the 4 month trial of instant ink that the box, and product listing advertised. I was setting up via the HP Smart App on Windows 10, and double checked to make sure it didn't appear earlier and that I had missed it, but information online said it should be applied automatically. I have again checked today and the free months still haven't been applied, so is there anyway you can please sort this out so that I can have the 4 month trial that was advertised on the box. 



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Hi @GD723,


Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community

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