I put in a new toner cartridge. Every printout had a ghost image and made the printout very hard to read. It did that from page 1. I tried shaking the cartridge and putting it back; no difference. Diagnostic advice online said to try a new toner cartridge. A new one prints perfectly. So, I have a genuine HP print cartridge that was faulty on first use. What do I do to get it replaced with a good one?
You need to contact HP technical support and they will replace the cartridge under HP image quality warranty. Dealer you purchased from might replace it for you.
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