What to do if my hp Photosmart 5520 says one or more inc cartridges appear to be damaged

[Jhopp]

My printer says one or more inc cartridges appear to be missing or damaged

[TheHelper0007]

Hi @Jhopp,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when your printer suddenly stops working due to a cartridge error, especially when you're in the middle of something important. Let's work together to get this resolved as quickly as possible.

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.

2. Check and Reseat Ink Cartridges

• Open the printer cover and wait for the carriage to stop moving.
• Remove all ink cartridges.
• Inspect for any damage, leaks, or dried ink on the nozzles.
• Gently clean the contacts on the cartridges and inside the printer with a lint-free cloth lightly dampened with distilled water.
• Reinsert the cartridges firmly into their respective slots.
• Close the printer cover and check if the error clears.

3. Use Genuine HP Ink Cartridges

• Ensure you are using genuine HP ink cartridges and not third-party refills.
• If using third-party cartridges, try replacing them with original HP cartridges.

4. Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the ink cartridges.
• Use a soft, lint-free cloth slightly dampened with distilled water to gently wipe the gold-colored contacts on the cartridge and inside the printer.
• Let them dry completely before reinserting.

5. Check for Firmware Updates

• Visit HP Support and check for the latest firmware updates for your printer model.
• Install the update and restart the printer.

6. Reset the Printer

• With the printer turned on, unplug the power cord from the back.
• Wait for 1-2 minutes.
• Plug it back in and turn it on.
• Try printing again.

7. Replace the Problematic Cartridge

• If the error persists, replace the damaged cartridge with a new HP ink cartridge.

Please visit this article for your reference.

I hope this helps.

Take care and have a good day.

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darkmaniac0007

HP Support