When copying document dark line on left side

[darkline]

When making a copy a dark solid line appears on the left side of the copy. It doesn’t appear when I airprint.

[Raj2111]

Hi @darkline 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please try these steps:

Check the Glass and Rollers: Clean the scanner glass and the white strip (if applicable) with a lint-free cloth and glass cleaner. Dust or debris on the glass can cause lines on copies.

Inspect the Document Feeder: If you're using the document feeder, check for any obstructions or debris in it. Sometimes, issues with the rollers can also lead to problems in copying.

Perform a Print Quality Diagnostic: Go to the printer's settings menu and look for a print quality diagnostic or maintenance option. This can help identify if there are issues with the print heads or alignment.

Check the Ink Cartridges: Make sure the ink cartridges are properly installed and have sufficient ink. Low or empty cartridges can sometimes affect copy quality.

Update Firmware: Ensure that your printer's firmware is up to date. Manufacturers often release updates to fix bugs and improve performance.

Reset the Printer: Sometimes, a simple reset can fix glitches. Turn off the printer, unplug it for a minute, and then plug it back in and turn it on.

Test Copying Different Documents: Try copying different types of documents to see if the issue persists. This can help determine if it's a specific document problem or a broader issue.

Please check this document as well, Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support