When installing HP 951 Yellow on Office Jet 8100, get an indication of low Yellow supply ink.

[jbuchanan2025]

Using HP Office Jet 8100. Installing HP 951 Yellow cartridge. Get "Cartridge has failed--Yellow ink" message. Any thoughts on how this can be fixed?

[Max3Aj]

Hi @jbuchanan2025, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
"Cartridge has failed—Yellow ink"…  Oh dear, that sounds like Yellow 🟡Ink decided to stage a dramatic walkout right before the big art show!  It's like when your lead singer suddenly decides they've lost their voice… right before the concert!  Talk about a color crisis!  But fear not, we're about to become Ink Whisperers and coax Yellow back into the printing band!

Let’s try a few things to see if we can get Yellow feeling sunshine-y ☀️again and ready to lay down some vibrant hues.  Think of these steps as our "Operation: Yellow Ink Rescue Mission"!

Check the Cartridge:

• Make sure the yellow ink cartridge is installed correctly and securely.
• Check if the cartridge's protective tape or plastic seal has been completely removed.

Inspect the Contacts:

• Remove the yellow ink cartridge and inspect the contacts on both the cartridge and the printer.
• Clean the contacts with a soft, lint-free cloth slightly dampened with water. Be gentle to avoid damaging the contacts.

Try a Different Cartridge:

• If you have a spare yellow cartridge or can borrow one, try replacing the current one to see if the issue is with the cartridge itself.

Reset the Printer:

• Turn off the printer and unplug it for about 60 seconds, then plug it back in and turn it on.
• This may reset the printer's internal systems and help resolve any issues with the cartridge detection.

Firmware Update:

• Check if there's a firmware update available for the printer through HP Smart or the printer’s settings. Sometimes, updates can fix issues with cartridge recognition.

Reinstall the Cartridge:

• Remove the cartridge, inspect it again for any issues, and reinstall it. Sometimes, reseating the cartridge can help with detection.

I hope this helps. 

Take care and have a good day. 😇

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support