Whether I print wirelessly or by usb, the printer will only print fuzzy black horizontal lines. However, if i print a test page, clean or align the printer, those print fine. I have this issue with two printers that are both HP OFficeJet Pro 6968. I have unplugged, installed and restarted my computer multiple times as well as put in new genuine HP ink cartridges. That is all I have ever used with both printers.
Also, others are able to print from their computers just fine.
When i get to step 9 and select remove, it says that the driver is still "in use" and will not allow me to remove it. If i go to the properties and select "remove all" it does not do anything. The printer driver does not show up anywhere else on my computer but here. I have even had our IT dept. go through these steps as well as emptied my recycle bin and restarted my computer several times and to still get the same message. I have two of these printers , but unfortunately with this rouge driver that has attached itself to my system, it has placed me at a stand still. I am also the only one in the office that cannot print.
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