Why are my Colors missing? And other colors dull?

[Ratssica]

I have a HP smart tank 6001. It has been printing with thick white lines going across all my prints so I did a manual print head cleaning, And now my colors are out of wack. The print diagnostics are printing the blue really pale, the yellow a dark mustard color and Magenta is completely absent. I've tried multiple deep cleans and i tried to re aligning the printer and nothings working to get the colors back to normal. All my ink levels are completely full and I don't see any airbubbles in my ink lines. Any help would be greatly appreciated 😭🙏

[Kuroi_Kenshi]

Hi @Ratssica,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation: Ensure that all ink cartridges are properly installed. Sometimes an improperly seated cartridge might cause printing issues.

Print Head Alignment: While you mentioned attempting this before, let's ensure that it was done correctly. Follow the printer's manual for the correct procedure. Misalignment can lead to color inaccuracies.

Clean Printheads: Use the printer's built-in cleaning utility rather than manual cleaning. Over-cleaning manually might cause the printhead to get damaged or misaligned further. Follow any on-screen prompts or consult the user guide.

Check Ink Levels: Though you mentioned the ink levels are adequate, verify if the ink is flowing correctly. Sometimes dried ink might block printhead nozzles.

Update or Reinstall Printer Drivers: Ensure that you are using the latest drivers for your printer model. Outdated drivers can sometimes cause printing issues.

Perform a Test Print: Run a test page to see which colors are still visibly problematic. This can sometimes provide clues as to which hardware component might be failing.

Inspect for Physical Damage: Examine the printer for any physical damage to the printhead or cartridges.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,