Why are my replacement ink cartridges not coming?

[Persimmons]

For almost a year now, I have not received any replacement ink cartridges. I moved during this time, so I waited a few months to see if the new address was the problem but still haven't received any. Also, the Virtual Chat assistant could not order any for me.

In the "Shipment Tracking" tab, it says that my cartridges are "on their way," but it has been stuck on this status for at least 3 months. Has anyone had the same problem? How do I order some ink cartridges manually?

[Rainbow23]

Hi @Persimmons,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

We need some information related to instant ink to address this issue. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link