Why is it so hard to contact someone at HP for printer support? They just send you to a group chat basically to try and wonder your way around aimlessly looking for an answer. Will never buy a HP printer again.
I know what you mean. In some ways they are very good. i.e. The chat or phone support where they are pleasant, friendly, empathise etc etc. However actually getting them to understand (I refer to the CHAT system using WhatsApp) your question or reply to the question....well....you might as well try and start a conversation between two languages where both sides have no idea how to speak the others' language. The WhatsApp system of support is absolutely hopeless. Finally, nothing gets my back up more than people who start a conversation with "I hope you are well today or are you having a great day etc". No of course not because I am frustrated at the inability of anyone to understand a basic question OR having supplied all the information one could possibly need they still ask for it all again. Example: I have a problem with a "so and so" printer and the serial number is "so and so" and yes I have a warranty and date, receipt, case number etc etc is "so and so" AND this is my problem. What do they do: Hi, how are you today. I am your expert and am here to help you etc. Can I have your serial number and printer type and can you tell me the problem? aaaarghhhhhh. I could go on. There must be somebody who trains these "so-called" support staff on even the basics and tell them to try and read first before attempting to resolve the issue/s.
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