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‎12-01-2023 01:11 PM

HP Recommended
Operating System: Microsoft Windows 11

Printer was working great. Needed new toner cartridges. I installed all new in XL now there is an "event code" (F0.01.09.01) on printer screen that cannot be cleared. I have performed troubleshoot which showed printer working properly and "no issues".  Have unplugged printer and re-plugged in. The printer will print but I cannot clear printer screen of this stupid message. It seems everyone's issues start after replacing with XL toners. Come on HP - lets get an answer here!!

Category:
7 people had the same question
1 REPLY 1

‎12-04-2023 09:40 AM

HP Recommended

Hi @KayaS,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support  

Raj_05
HP Support Community Moderator
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