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Message 1 of 2
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Why my laser jet pro MFP M127fw printed/copied/scanned a 3/8 vertical line on paper?

HP Recommended
Laser jet pro MFP M127fw
Microsoft Windows 8.1 (64-bit)

Why my laser jet pro MFP M127fw printed/copied/scanned a 3/8 vertical line? Does it mean I have to replace the toner cartridge or the print

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Message 2 of 2
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HP Recommended

Hi @BoHong,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

Print a cleaning page to resolve issue like fuzzy print or loose, smeared toner.

  1. From the Home screen on the printer control panel, touch Setup.

  2. Touch Service, and then touch Cleaning Page.

  3. Load plain, white paper when you are prompted.

  4. Touch OK to begin the cleaning process.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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