• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Pagewide pro 477dw
macOS 10.15 Catalina

I have started to get problems with my printer since Friday and either get lines or ?in box in place of text. It’s the same using word docs. Or PDF’s. 


reset printing, re booted the printer and tried different Mac devices and even straight from phone, AirPrint, cable etc - none of these print

 

ive called hp  - no luck, and can’t see any fix on apple? 

can someone please shed some light on how we can use these printers again???

image.jpg

image.jpg

1 REPLY 1
HP Recommended

Check the firmware revision installed on your machine. Your timing is pretty close to a recent firmware update that has proven problematic and may be causing your issued. If the firmware revision installed is 2127A, you are going to want to downgrade to 2105D. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.