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Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer
macOS 10.15 Catalina

Exploded 902 Black XL cartridge wiped off and inserted  ( because I thought once cleaned would 

work)....and the HP OfficeJet 6968 showed when checked for ink cartridge , that Black was full.

Black would not print. Did Quality Control check and 4/color in cartridges printed, but not black.

Bought new 902 XL Black ink cartridge and it exploded as well.  Did not insert this 2nd cartridge 

in the printer. 

Checked inside printer and found base of printer under where black in was inserted full 

of black ink.  Tried wiping out with paper towel.

Question is: If I purchase yet another  new 902 Black ink cartridge, will it work ? 

 

1 REPLY 1
HP Recommended

Hi @KatInk,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.