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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SUGAR131
New member
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Message 1 of 2
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Will not print black ink

HP Recommended
hp3520
Chrome OS

I have done everything suggested as far as cleaning, changing ink (it is full). The color cartridges print fine.

I even took it apart and soaked it..lots of nasty yuck came out but still not printing black.

I saw where someone change something to gray or took the grey away, but I could not figure out what they were talking about or what they did. Anyone know what that is and have any other seuggestions?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SUGAR131

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Black Ink Not Printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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