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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BevA26
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Will not print blue

HP Recommended
Officejet Pro 6970

Officejet Pro 6970 will not print blue at all

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Kumar0307
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Message 2 of 6
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@BevA26, Welcome to the HP Support Community!

 

I understand the printer does not print blue. Let us perform these steps:

 

Check the ink levels and replace any low ink cartridges.

 

Clean the printhead up to 2 times and print a quality report as shown in this document - No black ink, wrong colors, other print quality issues

Try making a standalone copy in color and check if it prints blue. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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Bill1940
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Message 3 of 6
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I have cleaned the heads two times . Still will not print blue

 

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Kumar0307
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@Bill1940

 

That's unfortunate. I'm afraid this is a hardware issue with the Cyan ink cartridge or the printhead. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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BevA26
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I have carried out the clean printhead function about 30 times; I have contacted HP Technical support and been sent a new blue cartridge and thus far I have a smidgeon of blue which comes and goes and bands over everything I print.  TBH I am so fed up with this printer that even though it is just over three years old, I am thinking about buying a new one.  For sure, it will not be a HP one!

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Kumar0307
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@BevA26

 

I'm sorry to hear that. It seems like a hardware issue with the printer as the issue persists after replacing the ink cartridge. 

 

You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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