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‎07-18-2024 11:52 AM - edited ‎07-18-2024 12:09 PM

HP Recommended
Product: HP Photosmart 6520 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Photosmart 6520 has stopped printing in black ink. I completed all the diagnostic routine including cleaning the printer heads and checking the ink cartridge vents and ink level (full)).  When I try to print a document, the paper feeds through and the printer makes all the sounds like the heads are printing correctly but the paper comes out blank.  This just happened yesterday after it printed one page with some streaks through it.

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2 REPLIES 2

‎07-18-2024 12:10 PM

HP Recommended

If the cleaning isn't helpful you have a defective printhead.




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‎07-18-2024 12:12 PM

HP Recommended

If I have a defective printhead  so I either have to take the printer in for service or buy a new printer?

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