Will you replace (2) New 952XL Cartridges the the printer says is outdated?

[rping16]

Will you replace (2) New 952XL Cartridges the the printer says is outdated?

I have (2) cartridges that are new that the printer will not accept.   I have read the issue is caused by an update sent to the printer.   

I am retired now and do not want to spend additional money to replace (2) new cartridges.

Thank you.

[A_Gayathri]

Hi @rping16,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issue you're facing with your HP OfficeJet Pro 8720 printer. If your printer is not accepting new cartridges and is indicating that they are outdated, you can try the following steps to troubleshoot the problem:

Check Cartridge Expiration Dates: Verify that the cartridges you are trying to use have not expired. Cartridges usually have an expiration date printed on the packaging. If they are expired, the printer may not accept them.

Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, outdated firmware can cause compatibility issues with newer cartridges. You can check for firmware updates on the HP website and follow their instructions for updating.

Reset Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer back on and see if it recognizes the cartridges.

Clean Cartridge Contacts: Remove the cartridges and clean the electrical contacts on both the cartridges and inside the printer with a lint-free cloth. Make sure there is no debris or dirt on the contacts.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rping16]

I did see an expiration date on on box, so know you will not honor it.  However, one box does not show an expiration date.  Will you honor a replacement for it?

[A_Gayathri]

Hi @rping16,

Thank you for your response, I appreciate your efforts. As it's the replacement, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.m

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!