Won’t print black

[JohnH-2742_]

Help. My printer won’t print black ink so cartridge is showing full and instant ink won’t send a new cartridge until it shows empty   How do I contact to tell them my problem the help page doesn’t help. 

[Gaya1239 · Accepted solution]

Hi @JohnH-2742_,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.