Won't print color anymore

[Katrina71]

Hello -

My printer will no longer print in color.  It prints in  black but leaves a blank white space instead of colored ink.  I have checked all my settings (set to color), I have uninstalled and reinstalled the printer, I have updated the software, updated the computer, cleaned the cartridges, aligned the cartridges, checked the ink levels, etc.  I am out of ideas as to how to fix this problem.  Any advice?

[KrazyToad · Accepted solution]

@Katrina71

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04718409

If the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Katrina71]

Thank you for your response.  Since I have exhausted everything I can try at home, I will arrange for service.

Thank you,

Katrina 

[KrazyToad]

Drop us a message anytime you need assistance

Thank you