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Message 1 of 2
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Flag Post

Won’t print cyan colour

HP Recommended
Officejet 6815

Will not print cyan. Changed cartridge. Cleaned aligned printheads multiple times. Did a hard reset as well. Now what?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@EK10

 

Welcome to the HP support community.

 

Make sure the ink cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.

    Image: Open the cartridge access door

  3. Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.

    Image: Remove the cartridge from its slot

  4. Examine the vent area above the HP logo on the top of the cartridge.

    Image: Examine the vent area on the top of the cartridge

  5. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Image: Clean the clogged vent with a pin

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  7. Turn the cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  8. Slide the cartridge into its slot, and then gently press the cartridge down until it clicks into place.

    Image: Install the cartridge

  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly installed in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Image: Close the cartridge access door

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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