Won't print documents (Instant ink?)

[MarkBrennan]

I have only recently started using my partner's HP Envy Pro 6340. After buying some HP ink, i had printed a few documents, but tonight I wanted to print out some forms but it will only print out a 'printer information page'

part of it says 'payment method needs updating. Cannot print with the installed HP instant ink cartridges, Sing-in to update your payment information.

Does this mean that the printer has been locked? (even though there is a nearly full HP cartridge in it that I bought)

I know my partner had an instant ink account, but he recently died and I don't know his user name of password. I really need to print out some forms in the next few days. I'm wondering if my only option is to buy a new printer? I rarely need to print anything.

[Irwin6]

Hi @MarkBrennan,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing on your printer.

To understand the issue and help you, please share the details listed below:

- Are you using store bought genuine HP ink cartridges or HP instant ink cartridges?

- Please remove the ink cartridges out and share the image to isolate the issue.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support