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‎12-28-2020 12:18 PM

HP Recommended
Product: HP Deskjet 6988
Operating System: Microsoft Windows Vista

Won't print in black. Black catridge is full. Problem is with the printer. Who can fix? Can I speak with a live person with HP?

Category:
4 people had the same question
3 REPLIES 3

‎12-28-2020 01:39 PM

HP Recommended

I have an HP7520 which has stopped printing black.

The ink level on the display show full (it is a new cartridge  - for the second time) but the quality report shows black empty.

I have tried everything that I could find googling the problem

You name it, I have tried it!

If I change the paper type to photo I can print black but I suspect that is then using the photo cartridge.

If I send a print from my phone, still no black - which points to a printer problem.

I have had this problem for about 2 months now and am getting nowhere.

If I cant find a solution, the printer will get binned and I will buy from another manufacturer.

From my many attempts at google, this would seem to be a problem found by others but no one has suggested a solution which works for me.

HELP!!!!!

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‎01-05-2021 01:35 PM

HP Recommended

Just an addition to previous post - copy facility also does not print black.

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‎01-07-2021 11:01 AM

HP Recommended

Does anyone read this?

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