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Won't print in black. Cartridge is full. Problem must be with the printer. Deskjet 6988

HP Recommended
HP Deskjet 6988
Microsoft Windows Vista

Won't print in black. Black catridge is full. Problem is with the printer. Who can fix? Can I speak with a live person with HP?

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I have an HP7520 which has stopped printing black.

The ink level on the display show full (it is a new cartridge  - for the second time) but the quality report shows black empty.

I have tried everything that I could find googling the problem

You name it, I have tried it!

If I change the paper type to photo I can print black but I suspect that is then using the photo cartridge.

If I send a print from my phone, still no black - which points to a printer problem.

I have had this problem for about 2 months now and am getting nowhere.

If I cant find a solution, the printer will get binned and I will buy from another manufacturer.

From my many attempts at google, this would seem to be a problem found by others but no one has suggested a solution which works for me.

HELP!!!!!

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Just an addition to previous post - copy facility also does not print black.

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Does anyone read this?

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