My quality report is missing the black ink. I just replaced all my cartridges and they should be working but the black one isn't. I cleaned the printer-head, tried changing the photo settings to glossy, and cleaned the vent on the cartridge. Is it possible I have a faulty cartridge?! Even though I just bought it a month ago? Can I get a replacement for free? Does anyone have any help
I have a Photosmart 6520 e-All-in-One Series printer. It has printed well since I bought it a few years ago. It stopped printing black a couple of days ago. I tried cleaning the cartridges, aligning the printer, installed new cartridges, cleaned the contacts , the manual, the virtual assistant etc. but it won't print black. At 1 point, I got an error message, 0xc19a0013, that there is a problem w the printer or ink system
Here is the problem. I bought new ink cartridges. If you touch the bottom of the new ink cartridges, your finger turns blue, magenta, yellow or black, so the cartridges work. When I opened up the printer and looked at the openings where the cartridges fit, the blue, magenta and yellow openings are stained blue, magenta or yellow but the black opening, which should be black, is silver, ie very clean, because no black ink is moving from the new black ink cartridge into the printer even thought it clicked into place and the ink level on the printer and on my computer shows a full level of black ink.
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