Wrong Ink Bought

[Crimdow]

I bought the wrong ink type from a store (63 instead of 67)  and didn’t notice till I opened it and put it in the printer and got the error message. I’m unable to return it to the store due to it being opened. I was wondering if there was a way to exchange these ones for the correct ones here, they are unused.

i saw some people suggest contacting Hp support but havnt been able to find out how to exactly do that 

[Hawks_Eye]

Hi @Crimdow 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

That's unfortunate to know you bought incorrect cartridges, but not to worry I'd guide you to contact the appropriate team within HP.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye