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‎06-05-2025 09:39 AM

HP Recommended

I have an HP OfficeJet Pro 8710, have been receiving cartridges for years but this time I was sent the wrong one.  The cartridge that fits says 952/953, 954/955 on side, the one I receive that looks identical but doesn't fit says 950XL, I can't get a hold of anyone to send me the right one.  Chat is down even though it's inside of business hours.

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1 REPLY 1

‎06-06-2025 12:01 PM

HP Recommended

Hi @LocoQTips,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and I’m really sorry for the inconvenience, especially after things have been running smoothly for so long.
 

To help you quickly and accurately, could you please share a photo of the cartridge you received, showing the label and the side that goes into the printer? This will help us confirm exactly what was sent in error and get you the correct replacement for your HP OfficeJet Pro 8710.
 

Once we have that, we can guide you with the next steps to resolve this as smoothly as possible.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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