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‎02-20-2021 01:10 AM - edited ‎02-20-2021 03:05 AM

HP Recommended
Product: HP Envy 5010 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Instant ink has sent me 2022/10 and 2022/09 in yellow and magenta and my printer uses the 65/304 tri colour cartridges. The virtual agent is no help, phone lines not open until Monday and I can't see an e-mail to contact them on. Any way to get in touch with someone to get this sorted?

 

Thanks in advance.

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4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2021 05:28 AM

HP Recommended

Just in case anyone has the same issue. Found support on this page: https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249?sku=INST...

 

Setting location to UK I got a phone number and whats app support to contact. Replacement ink is being shipped to me. 

 

View solution in original post

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2 REPLIES 2

‎02-20-2021 05:28 AM

HP Recommended

Just in case anyone has the same issue. Found support on this page: https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249?sku=INST...

 

Setting location to UK I got a phone number and whats app support to contact. Replacement ink is being shipped to me. 

 

Was this reply helpful? Yes No

‎04-07-2021 07:26 PM

HP Recommended

Your link was spot on! My Chat with HP Support answered my question. (It was similar to yours.)

MY QUESTION: "I received HP Instant Ink 65/304 for my Deskjet 3637 Printer (printer specifies use of HP 63 cartridges). Will the 65/304 Ink I received work in my printer?"

SHORT ANSWER: "Yes."

Chat agent mentioned "HP shuffling/modifying Ink Cartridge naming methods early in 2021". 

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