a new color cartridge won't print

[carhar88]

I put in a new color cartridge, not HP, the printer did not start by aligning  the printer like it usuallyy does. Then when I went to print the color did not print.  I have looked every where for what could cause this but could not find anything.  I also looked for how to align  the printer heads and could not find any thing there either.  This is an older printer,a HP Desk Jet. Anyone have an answer?  I do not want to buy a new printer. 

[A_Gayathri]

Hi @carhar88,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Desk Jet. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[carhar88]

my printer   "HP DeskJet  F4180"

[A_Gayathri]

Hi @carhar88,

Thank you for your response!

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[carhar88]

I had a second color cartridge from the same store I buy most of them and I hated to open another new one but I did and it acted like it was supposed to do.  I put it in, then it started up and printed a page then it told me to scan that page to align 

So I guess you telling me that maybe a non HP would give me trouble, was right on.  Thanks for your help

Carol

[A_Gayathri]

HI @carhar88 ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!