after replacing black ink cartridge, it only prints every other line

[miked03]

after replacing black ink cartridge, it only prints every other line

[zoey7886]

@miked03, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 4152e All-in-One Printer is only printing every other line after replacing the black ink cartridge, try these troubleshooting steps:

1. Check the Ink Cartridge Installation

• Make sure the black ink cartridge is installed correctly.
• Remove the cartridge, clean the contacts with a lint-free cloth, and reinsert it securely.

2. Run Print Head Cleaning

• On the printer's control panel, go to Settings > Tools > Clean Printhead.
• If using HP Smart:
  1. Open HP Smart on your computer.
  2. Go to Printer Settings > Print Quality Tools > Clean Printhead.
• Repeat the process if needed.

3. Align the Printhead

• From the printer’s control panel, go to Settings > Tools > Align Printhead.
• Print an alignment page and follow the instructions.

4. Check Ink Levels

• Ensure the new cartridge isn’t low on ink. Even though it’s new, it might be defective.
• If low, try replacing it.

5. Update Printer Firmware

• Go to HP Support and check for firmware updates for your printer model.
• Install updates if available.

6. Try a Different Print Mode

• If printing from a computer, change the print quality to Best instead of Draft or Normal.
• Go to Printer Preferences > Print Quality and adjust the settings.

7. Use Genuine HP Cartridges

• Ensure you are using authentic HP ink cartridges, as non-HP or refilled cartridges may cause printing issues.

8. Perform a Hard Reset

• Turn off the printer, unplug it for 2-3 minutes, then plug it back in and restart.

Hope these steps help!  

Take care, and have an amazing day!  

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Regards,