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‎08-07-2022 08:34 AM

HP Recommended

I am so frustrated that the 952XL black ink cartridge i have was rejected because it claims to be "expired " ! 

HP should provide information to its retail partners to advise all customers who purchase HP ink cartridges that they should be aware that they need to be installed before the expiry date. I am a loyal HP customer and I am disappointed that i now have to buy another  952XL Black ink cartridge. I buy all my ink from Staples and never have been informed that the ink expires. 

Please help

thank you 

Lonz

Category:
1 REPLY 1

‎08-08-2022 04:47 AM

HP Recommended

Hi @Lonz

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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