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Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro X476dw Multifunction Printer
Microsoft Windows 10 (64-bit)

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All ink tanks are at least half full and I have reinstalled the drivers and made sure I have the latest Windows update.  Ran all cleaning levels, though running Level 3 causes an error code 0x61000013 that forces me to unplug for 10 minutes and restart the printer.  Tried different docs and configurations with color/b&w but the results is more or less the same per attached.  Please advise.  

1 REPLY 1
HP Recommended

updated print report after manual cleaning print head following some youtubes. Seems like the black ink is clogged. Options?

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