bad cartridges hp 64/303color and black

[larry1247]

attempted to change hp cartridges for envy inspire see #[edited ] unable tp print needed test papers 7900e series have (6) cartridges going to send back in hp envelope but was away.  any help or consideration in this matter will be appreciated.  Think if you had a phone number this issue could have been resolved. 

[Kuroi_Kenshi]

Hi @larry1247,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridges Installation:

• Remove and reinsert the cartridges to ensure they are properly seated in their respective slots.
• Ensure that the protective tape on new cartridges is completely removed.

Verify Cartridge Compatibility:

• Confirm that the cartridges you are using are suitable for your specific printer model.
• The HP ENVY Inspire 7900e series typically uses cartridges like HP 64 or HP 303. Ensure you use the correct type for your region and model.

Return Bad Cartridges:

• If you received faulty cartridges, you can return them using the provided HP return envelope.
• Be sure to follow the instructions given by HP, which may include filling out a return form.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee