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black cartridge will not install on my HP ENVY PHOTO 6255

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HP ENVYPhoto 6255

I bought both the color and black cartridge for my HR ENVY PHOTO 6255. The color on installed with no problem. The black one showed a message that it had to be uninstalled and reinstalled. I did that about 25 times. I then returned the black cartridge to the store and got another one,  same message 

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@adnerb3, Welcome to the HP Support Community!

 

Are you getting the same error for both the black ink cartridges? If so, this could be an issue with the printer.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement/service options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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