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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- black cartridges are listed as 61,not 61xl,which they are;tr...

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10-03-2020 06:43 PM
after refilling my cartridges in the 2540 ,the black 61xl is identified as 61 and the tri color one is identified as incompatible
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Accepted Solutions
10-07-2020 01:18 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-06-2020 07:50 AM
Welcome to the HP support community.
Clean the electrical contacts
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Turn the printer on.
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Open the door to access the cartridges.
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Wait until the carriage stops moving before you continue.
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Remove the cartridge indicated in the error message from its slot, holding it by its side.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
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Remove any protective tape that still might be on the contacts.
CAUTION:
Do not touch or try to remove the copper electrical strip.
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Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
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Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
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Wait 10 minutes for the contacts to dry.
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Reinsert the cartridge.
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Insert the black cartridge into the right slot.
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Insert the tri-color cartridge into the left slot.
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Repeat these steps for the other cartridge, if necessary.
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Close the cartridge access door.
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If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
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Check for the error message.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-06-2020 10:22 AM
cleaning the contacts does not correct the situation.also,i failed to mention that the ink level for the black cartridge is not displayed,but the cartridge does print fine.the display also indicates a yellow triangle with a black exclamation mark in it. i cannot use the tri color that displays as not compatible (which it was prior to refilling)i am currently using another tri color (refilled) which prints fine
10-07-2020 01:18 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee